Quant unveils Ava AI agent with IBM at Think Conference

By AI, Created 2:06 PM UTC, May 28, 2026, /AGP/ – Quant AI used IBM Think Conference in May to show Ava, an AI agent for customer service built with IBM. The demo highlighted faster call handling, higher first-call resolution and a broader push toward AI-first enterprise operations.

Why it matters: - Quant AI and IBM are positioning agentic AI as a core operating model for enterprises, not just a support tool. - The customer service use case shows how AI agents can take on routine work, reduce handle times and escalate only complex issues to humans. - The collaboration with Fortitude Re suggests the model is moving from concept into live insurance operations.

What happened: - Chetan Dube, CEO of Quant AI, delivered a featured AI Spotlight Session at IBM Think Conference on 6 May. - Dube spoke on “Reimagine Business with an AI Operating Model” alongside Yogendra (Yogi) Goyal, Global Managing Partner and Head of AI First Business Operations at IBM. - Quant AI introduced Ava, an AI agent demo focused on customer experience. - The session also pointed to future collaboration between IBM and Quant AI on AI-first enterprise transformation.

The details: - The IBM Think Conference is an annual event for business leaders, technologists and innovators focused on AI, automation and enterprise technology. - Quant and IBM are building an AI-powered contact centre solution for policyholders. - The system combines AI voice and digital chat. - The platform is designed to answer questions about policies, claims, payments and documentation. - The AI agent can authenticate customers, process payments and send forms. - The AI agent can escalate more complex issues to live agents while retaining full context. - The solution supports both English and Spanish. - Quant reported that Ava is resolving 84% of calls. - Average call handling time has fallen from 11 minutes 30 seconds to 8 minutes 30 seconds. - First call resolution has risen from 71% to 86%. - Quant AI and IBM said they are already working with Fortitude Re, a reinsurance provider, to transform policyholder support. - More information is available here.

Between the lines: - Dube framed the shift as a move from fragmented automation to end-to-end intelligence. - His remarks suggest Quant is selling a reasoning layer that links systems, people and decisions, rather than a narrow chatbot. - Goyal described the effort as a jump from incremental change to an AI-first customer experience. - The messaging shows IBM using partners like Quant to illustrate practical enterprise AI, not just infrastructure and research.

What’s next: - Quant AI and IBM are likely to keep expanding the partnership as enterprises test AI-first operating models in customer service and operations. - The Fortitude Re deployment could become a reference point for similar insurance and contact-centre rollouts. - Dube said he is available for interview on the announcement, AI operating models and the future of agentic AI in enterprises.